Terms of service
Terms of Service
Last updated: May 2026
Welcome to Serenity Soul Stones. By accessing or purchasing from our website, you agree to the following terms and conditions.
These Terms of Service apply to all visitors, customers, and users of the Serenity Soul Stones online store.
General Information
Serenity Soul Stones is a Colorado-based collector mineral and crystal business specializing in natural mineral specimens, crystal carvings, and display pieces.
We reserve the right to update, modify, or change these terms at any time without prior notice.
Product Information
Many products sold by Serenity Soul Stones are natural, one-of-a-kind mineral specimens.
Natural minerals may contain:
- inclusions
- internal fractures
- natural matrix
- irregular growth patterns
- surface texture variations
- delicate crystal formations
These characteristics are considered part of the natural beauty and uniqueness of mineral specimens.
Product photos shown are generally of the exact item the customer will receive unless otherwise stated.
We work to present products as accurately as possible through descriptions and photography. However, slight color variation may occur depending on screen settings and lighting conditions.
Pricing & Availability
All prices are listed in USD.
Because many products are one-of-a-kind, availability may change quickly.
We reserve the right to:
- correct pricing errors
- update product information
- cancel orders involving incorrect pricing or inventory issues
If an order must be canceled, the customer will be notified and refunded promptly.
Order Processing
Orders are typically processed within 1–3 business days unless otherwise stated.
During high-volume live sale periods, processing times may be extended due to combined packaging and order volume.
Tracking information is provided once an order ships.
Shipping & Delivery
Shipping timelines are estimates and may vary based on carrier operations and destination.
Serenity Soul Stones is not responsible for delays caused by:
- carrier issues
- weather
- customs processing
- incorrect shipping addresses provided by the customer
Customers are responsible for ensuring shipping information is entered correctly at checkout.
Additional shipping details are available in our Shipping Policy.
Returns & Refunds
Return and refund eligibility is outlined in our Refund Policy.
Customers should contact us directly regarding any shipping damage, order concerns, or delivery issues.
Live Sales & Livestream Purchases
Live sale and livestream purchases may involve natural variations, matrix material, inclusions, delicate crystal structures, and unique mineral formations typical of collector specimens.
Customers are encouraged to review live presentations, photos, and descriptions carefully before purchasing.
Limitation of Liability
Serenity Soul Stones shall not be held liable for:
- incidental damages
- indirect damages
- losses resulting from misuse of products
- delays caused by shipping carriers or external services
Our maximum liability shall not exceed the purchase price of the product involved.
Metaphysical Information
Any metaphysical, spiritual, or energetic information provided on this website is offered for informational and entertainment purposes only.
Products sold by Serenity Soul Stones are not intended to diagnose, treat, cure, or prevent any medical condition.
Contact Information
Serenity Soul Stones
Colorado, United States
Website: www.serenitysoulstones.com
Email: support@serenitysoulstones.com
Phone: 1-(720)-201-7328